Refund policy

A request for an exchange or return, must be submitted within 14 days of receiving your order.

The item(s) must be in original condition with the original packaging and all tags attached. Any item that appears to have been worn in any way will be refused. The item(s) must be returned to our warehouse before the refund or exchange can be issued. 

If you've met the above requirements, you may submit a Return Request via email to hello@manolitashop.com

Fill out the following on the Return Request Email:
Order Number
Item to Return or Exchange
Comments (optional) 
 

Once your return request has been authorized, we will contact you via email and supply you with a Returns Authorization (RA) Number and a shipping label. 

Once we receive your return, please allow 3-5 business days for your return to be processed at our warehouse. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original payment method. 

Note that all returns (originally shipped to the United States) submitted for refunds are subject to a return fee of USD$8.00 per order and will be deducted from the amount of your refund. All returns (originally shipped outside of Brazil or the United States) submitted for refunds are subject to a return fee of USD $12.00 per order and will be deducted from the amount of your refund. Exchanges are exempt from the return fee. Returns made due to damages or because an incorrect item was sent to you are excluded from the return fee. 

Discounted items are final sale, no returns or exchanges. 

Note that on orders sent outside the United States and its territories, the customer is responsible for any taxes or fees an item may incur when entering or exiting the country of delivery.